Support & FAQ

Last updated: December 2025

Getting Started

What is Sub Cue and how does it work?

Sub Cue is a subscription management app that helps you track all your recurring payments in one place. It provides analytics, reminders, and helps you avoid unexpected charges. The app includes preloaded subscriptions for your region to get you started quickly.

How do I set up my first subscription?

When you first open Sub Cue, you'll go through onboarding where you set your currency. The app then preloads the top 10 subscriptions for your region. To customize: tap a preloaded subscription, update the start date, next billing date, and adjust the price to match your actual subscription. You can also add new subscriptions using the + button.

What are preloaded subscriptions?

Sub Cue comes with the top 10 most popular subscriptions in your region (based on your currency). These are starter templates - if you have Netflix for example, tap the preloaded Netflix subscription and update it with your real billing dates and pricing. Delete any you don't use.

Managing Subscriptions

Can I track business expenses separately?

Yes! Each subscription has a 'Business Expense' toggle. In Analytics, you can filter to show only business expenses, which is helpful for business budgeting. This works with the financial year settings.

How do I organize subscriptions by category?

Each subscription can be assigned to categories like Entertainment, Productivity, Music, etc. You can also create custom categories in Settings > Advanced Features > Custom Categories. Categories help organize your subscriptions and provide analytics breakdowns.

What happens when I mark a subscription as inactive?

Inactive subscriptions are excluded from analytics calculations, monthly totals, and upcoming renewals. They're kept in your list for historical reference but don't affect your active spending tracking.

Analytics & Financial Features

How do financial years work in Sub Cue?

Sub Cue automatically sets your financial year based on your currency (e.g., July 1 for Australia, January 1 for US). This is used in Analytics for 'Committed', 'Estimated', and 'Previous' year calculations. You can customize this in Settings > Financial Year Settings.

What's the difference between Committed, Estimated, and Previous in Analytics?

Committed shows what you've actually spent so far this financial year. Estimated shows the projected full-year cost for all active subscriptions. Previous shows total spending from the previous financial year. All calculations respect your financial year start date.

Can I export my subscription data?

Yes! Go to Settings > Data Management > Export Data. You can export in CSV (for spreadsheets), TSV (Excel compatible), or TXT (human readable) formats. This includes all subscription details, amounts, and dates.

Customization & Themes

How do I change the app's theme?

Tap the Themes tab at the bottom. Sub Cue has 6 themes: Deep Memory (grey), Bubblegum Blitz (pink), Midnight Mojito (navy/lime), Pixel Punch (orange/teal), Daydream Drip (sky blue), and Sneaky Neon (purple/magenta).

Can I hide subscription notes for privacy?

Yes! Go to Settings > Advanced Features > Hide All Notes. This globally hides all notes in all subscriptions. You can still unlock individual notes using Face ID/Touch ID authentication when needed.

What are custom categories and how do I use them?

Enable custom categories in Settings > Advanced Features. Then you can create categories like 'Work Tools', 'Family Apps', or 'Health & Fitness'. These appear alongside the default categories when adding or editing subscriptions.

Monthly Activity Calendar

What is the Monthly Activity Calendar?

The Monthly Activity Calendar lets you track which subscriptions you actually use each month. This helps you understand your real spending patterns and identify subscriptions you might not need.

How do I update my monthly activity?

Tap on any subscription to edit it, then scroll to the Monthly Activity section. You can mark each month as active or inactive. This data is protected with Face ID/Touch ID for privacy.

How does activity affect my analytics?

Analytics can show both "committed" spending (what you've actually paid) and "activity-based" spending (only counting months when you used the subscription). This gives you a more accurate picture of your real costs.

Star Rating System

What is the star rating system?

You can rate each subscription from 1-5 stars based on quality, value, and how much you use it. This helps you make better decisions about which subscriptions to keep or cancel.

How do I add or change ratings?

Tap on any subscription to edit it, then scroll to the Star Rating section. You can rate from 1-5 stars and choose whether to show the rating in your subscription list.

Can I hide my ratings?

Yes! You can toggle "Show Star Rating" on or off for each subscription. This lets you keep track of ratings privately without displaying them in your main subscription list.

Smart Notifications

What notifications does Sub Cue send?

Sub Cue sends renewal reminders (7, 3, and 1 day before), budget alerts when you reach spending thresholds, spending increase warnings, and monthly spending summaries.

How do I enable notifications?

When you first open the app, you'll be prompted to allow notifications. You can also enable them later in Settings > Notifications. Make sure to allow notifications for Sub Cue in your device settings.

Can I customize notification settings?

Yes! In Settings, you can enable/disable budget alerts, set your monthly budget, and choose when to receive spending increase warnings. You can also set reminder days for renewals.

Q&A & Help System

How do I access the Q&A system in the app?

Tap the Settings tab, then scroll down to find "Q&A & Support". This opens a comprehensive help system with searchable categories covering all app features.

What help categories are available?

The Q&A system includes Getting Started, Managing Subscriptions, Analytics & Financial Features, Customization & Themes, Privacy & Data, and Troubleshooting sections.

Can I search for specific help topics?

Yes! The Q&A system has a search function that lets you quickly find answers to specific questions. You can search by keywords or browse through organized categories.

Privacy & Data

Is my subscription data private?

Absolutely! Sub Cue stores all your data locally on your device. Nothing is sent to our servers or shared with third parties. Your subscription information, activity data, ratings, and personal notes never leave your device.

How does Face ID/Touch ID protection work?

Sensitive data like personal notes and monthly activity updates are protected with biometric authentication. You can also globally hide all notes for additional privacy.

Can I backup my data?

Your data is automatically backed up through iCloud if you have app data backup enabled in your device settings. You can also manually export your data in multiple formats from Settings > Data Management.

Can I use Sub Cue offline?

Yes! Sub Cue works completely offline since all data is stored locally. You only need internet for the initial app download and subscription purchases. All features work without an internet connection.

Subscription & Trial

How does the free trial work?

Sub Cue offers a 7-day free trial that starts when you first install the app. You get full access to all features during this period including analytics, themes, and data export. After the trial, you'll need to subscribe to continue using the app.

How much does Sub Cue cost?

Sub Cue is a yearly subscription. The exact price is shown in the Subscription section and varies by region. You get full access to all features, themes, analytics, and future updates.

Do I keep my data if I cancel?

Yes! All your subscription data is stored locally on your device. Even if you cancel your subscription, your data remains on your device. You can also export it anytime from Settings > Data Management.

Support

How do I contact support?

For support, please use the contact form below. Include details about your issue, device model, and iOS version for the best assistance.

You can also check the Support section in the app for answers to common questions.

Get in Touch!

Please get in touch if after reading through the FAQ's you still have questions or need help!

Contact Us

Use our contact form to get in touch. We'll get back to you as soon as possible!

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