Support & FAQ

Last updated: February 2026

Getting Started

What does BeachWalk include?

BeachWalk covers 49 Queensland beaches across 7 regions with tide data, weather, sunrise/sunset, weekly planning, favourites, alerts, and nearby places.

How do I browse beaches?

Use Home to open a region, then tap a beach card. You can also use Search to find beaches by name or station.

Tides, Weather, and Planning

How do I use TODAY, TOMORROW, and 7 DAYS?

Switch tabs inside beach detail to move between daily conditions and weekly summaries. The 7-day view includes tide highs/lows, sunrise/sunset, and moon data.

Why don't I always see a walking recommendation?

Recommendations are filtered to safer daylight windows around low tide. If conditions are unsuitable, recommendations may be limited or unavailable.

What is Sun & Sky?

In 7-day view, open the Sun & Sky info sheet for beach-specific daylight stories and regional daylight context.

Alerts, Favourites, and Settings

How do I set tide alerts?

In beach detail, toggle alerts on individual tide events. Set your preferred lead time in Settings > App Preferences > Notification Times.

What do the favourites icons mean?

Star means default launch beach. Orange bell means low-tide alert active. Blue bell means high-tide alert active. Heart means the beach is saved as a favourite.

How do I set a default beach or change units?

Go to Settings > App Preferences to set Default Beach and toggle Imperial Units.

Nearby Places & Region Info

How does Nearby Places work?

Nearby Places appears in beach detail (Today/Tomorrow) and looks for food/cafe options within 1.5km. Tap a row to expand the map and open directions.

Where do I find Region Info Sheets?

Tap the info icon in a region header, or open Settings > Help & Support > Region Info Sheets.

Troubleshooting

Notifications are not arriving

Check iOS Settings > BeachWalk > Notifications, then verify your in-app alert timing and enabled tide-event toggles.

Does the app work offline?

Internet is required for live tide/weather/place data. Favourites and settings remain stored on your device.

Contact Support

If your question is not covered above, send us a message and include your iOS version and device model.

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